Client Technology Manager

The Client Technology Manager (CTM)  is passionate about helping people, thrives when flexing between varied tasks, leverages a broad technical foundation, and enjoys evaluating new technologies. If you have project experience, possess exceptional troubleshooting skills, and prosper in a goal-oriented, fast-paced environment- this is the role for you! 

As the CTM you’re responsible for managing ongoing client relationships, participating in leading technology improvements, overseeing proactive measures, implementing projects, and exercising a high degree of "ownership" over the clients’ environment. This is an integral role, working closely with other team members for comprehensive IT service delivery.  

What you will be doing 

• Taking ownership of client network health and reliability through proactive maintenance and audits 

• Implementing new technologies, with the support of dedicated engineers 

• Working with company team leaders to develop and lead the implementation of roadmaps for clients to bring them into solid standards and leverage of innovation 

• Working with other team members for a complete IT department delivery - bringing enterprise level service to small businesses 

• Reviewing reports for system health, trends, and open items for client, working alongside the client's point-of-contact - seeking to ensure their environment is performing well and aligned well with business goals 

• Participating or leading client projects, implementing new technologies such as servers, firewalls, applications, and more 

What you should be like 

• Excellent foundation in technology, including experience with infrastructure, Active Directory, applications, and workstations. 

• Strong inter-personal skills - enjoy relating with staff & clients. 

• Solid problem-solving skills - be able to take a challenge and break it down. 

• Committed professionalism and love working as a team. 

• Ability to flourish in a fast-paced environment, multi-tasking with exceptionally high consistency and attention to detail. 

• Excellent technical and business aptitude, with an ability to learn quickly. 

Technical Qualifications and Skills 

• 4+ years of experience in full time IT, including Windows server and network administration 

• Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), or Associates Degree in IT preferred education 

• A solid understanding of system best practices, including areas of workstation, server, network, and peripheral support and deployment 

About Mainstay 

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.  

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.  We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.  

Benefits 

This is a full time, salaried position with a full benefits package, including: 

• A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books 
• 3 weeks of PTO (4 weeks after 2 years) per year 
• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years 
• Health, Dental, and Vision Insurance  
• Disability Insurance 
• Group and Supplemental Life Insurance  
• Paid Family Leave 
• 401(k) with 3% match 
• Team Profit Sharing
• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs) 
• Paid Volunteer Time Off  

Location 

We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely, but we do hold team meetings and all-staffs in person.  We also maintain a beautiful office in Manchester, NH and a satellite office in Laconia, and we encourage each team member to choose their own balance of home and in-office work, that maximizes wellbeing.  We do encourage all teammates to come in weekly, but it is not required.  Applicants must live within driving distance to support clients, onboarding, and ongoing team integration.   

Application 

We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications:  jazz.co, jazzhr.com, and applytojob.com